Chat Breezes

Highlights

Best for

E-commerce business, retailers, customer support teams, social media managers, marketers, and small business owners who want to manage all their customers’ messages in one place

Integrations

Make, Facebook, Instagram, Twitter/X, YouTube, WhatsApp (Twilio), LinkedIn, Shopify

Alternative to

Respond.io

Features

GDPR , team members

Overview

Chat Breeze is a social commerce hub that consolidates all your customer chats into one inbox, making it easier to chat, track, and provide support or sell without breaking a sweat.

Juggling multiple social media accounts for your business?

It’s great for building customer relationships and boosting engagement, but managing inquiries from everywhere can be tough.

Thankfully, Chat Breezes simplifies this with a Unified inbox.

Now, you can handle all customer chats from one spot without distractions. No more tab-switching acrobatics or losing track of who said what — it’s all right there!

Social media platforms currently supported include:

• Facebook
• Twitter (X)
• Instagram
• YouTube
• LinkedIn
• WhatsApp

Mark your Social chats as complete or pin them for later to ensure every customer feels listened to.

Plus, the auto-tag feature can be used to tag messages based on keywords they contain, making it easy to sift through conversations and keep your finger on the pulse of your customers’ needs.

Moreover, the platform expands its functionality by providing e-commerce integration for Shopify and custom e-com catalogue. This allows you to easily introduce shortcuts to your products in your conversations with customers, just as easily as selecting your favorite GIF. Get more sales with less effort!

Find all your social media conversations, organized and accessible in one place

Chat Breezes turns every like, comment, and share into a potential sale with its smart automation.

Just set your rules and watch as it proactively tags your contacts and reaches out to leads, keeping your customer info up-to-date and turning interactions into opportunities.

And when a comment sparks interest, Chat Breezes doesn’t just take note, it springs into action, sending personalized messages or responding with spot-on answers based on keywords.

It’s like having a 24/7 digital sales rep, dedicated to boosting your lead generation and turning buzz into business.

At the heart of every sale is a story of connection. And Chat Breezes’ social CRM helps you write that narrative by transforming social interactions into lasting bonds.

Dive deep into your clients’ histories, preferences, and behaviors, using rich CRM data to tailor your services like a bespoke suit.

Target with precision, segment with insight, and watch as retargeting campaigns hit home, turning potential buyers into loyal fans.

It’s not just about managing relationships—it’s about enriching them.

Chat breezes’ CRM automatically imports your contacts from various sources, including your social media interactions, customers who make purchases on your e-commerce store, and even allows you to import your own custom contact list using a csv file. (PS: the CRM pipeline view is currently under implementation, so it will be available in the near future).

Juggling multiple brands? Teams scattered across client accounts? Let Workspaces pave the way to easy collaboration.

Create dedicated spaces for each brand or client. This keeps your team focused, lets you tailor your approach, and protects customer information  – all in one place.

Workspaces empower you to:

• Divide and conquer: Dedicate a workspace to each brand, project, or team.
• Collaborate with ease: Invite team members, set permissions, and manage tasks within a shared, focused environment.
• Grow confidently: Add workspaces as your business expands, so managing social media stays smooth

Managing multiple social channels and clients can be chaotic. Chat Breezes make multi-inbox for multiple brands and user collaboration a breeze!

Every customer detail is just a tap away, paving the way for sales that feel more like personal favors.

Imagine having a crystal ball for your business – that’s the analytics feature, giving insights to fine-tune your social commerce and boost your performance.

Easily see important stats like total messages, who your audience is, and how they engage with you. This helps you really get how your social media is doing in support, sales and marketing.

Dive deeper, and you’ll find trends and the most responsive audience segments. This kind of intel is what turns good strategies into great ones.

These analytics are easy to understand, no matter your tech skills. Everyone on your team can use this info to make better decisions.

With Chat Breezes, you use data to sharpen your sales and marketing. Every number helps you grow your business and connect better with customers.

anaging multiple social media accounts can feel like a juggling act where the balls keep multiplying. Keeping up with every message and customer interaction is tough.

Chat Breezes simplifies this by bringing all your social media messages into one neat inbox so you can improve your response times at the same time that you can provide a personalized experience, boosting your sales and marketing.

Make your social media engagement and sales easy today.

Get Lifetime access to Chat Breezes today!

How others are using it

• Centralize Social Media Conversations: The Streamlined Social Inbox enables you to manage all social interactions from one dashboard, simplifying digital communication.
• Automate your workflow and replies: Create rules to simplify and automate your workflow. This includes features like auto-tagging contacts in our built-in CRM, auto-replying to comments on your social media posts, automatically sending direct messages to individuals who comment on your posts, and setting up auto-replies based on specific keywords in conversations.
• Easily Boost Sales via Chat: E-commerce Chat Sales links your product catalog for direct sharing in conversations, turning chats into potential sales.
• Enhance Response Times: Efficient Customer Service consolidates messages into one system, speeding up responses and boosting customer satisfaction.
• Personalize Customer Interactions and manage your contacts: Integrated CRM lets you view past chats and tailor responses, fostering stronger relationships.
• Leverage Insights: Actionable Social Media Analytics provide valuable customer engagement data, helping fine-tune your social media strategy.
• Organize and Find with Ease: Keyword Labels and Auto-tagging categorize and manage messages, enhancing follow-up and response efficiency.

By industry

1. E-commerce Businesses: Streamline follow-ups by recommending related products within chat interactions based on past purchases.
2. Small Business Owners: Personalize shopping experiences by referencing customers’ purchase history and preferences from the CRM.
3. Marketing Teams: Use chat history to gain consumer insights for tailored marketing campaigns and product development.
4. Sales Professionals: Engage in real-time upselling by sharing the synced product catalog during peak interest moments in a chat.
5. Online Retailers: Use customer data to manage inventory and predict stock levels based on buying trends.
6. Brand Managers: Use performance reports to understand the impact of promotional campaigns on sales and engagement.
7. Affiliate Marketers: Manage your comments and conversations while sharing affiliate links in casual conversations, making monetization feel like a natural part of the social experience.

Plans and Features​

Deal Terms & Conditions

Lifetime access to Chat BreezesAll future Premium Plan updatesIf Plan names change, deal will be mapped to the new Plan with all accompanying updatesNo codes, no stacking—just choose the plan that’s right for youAbility to upgrade between 5 license tiers while the deal is availableAbility to downgrade between 5 license tiers within the 60-day refund periodYou must redeem your deal within 60 days of purchaseGDPR compliant

60-day money-back guarantee. Try it out to be sure it’s the right fit for you!

Features Included in All Plans

Unified social inboxData EncryptionBuilt-in CRM with tags and pipelineAuto-tag rules (unlimited)Automated responsesAI Writting assistance (BYOK)Saved quick repliesReal-time Analytics with performance reportsTeam CollaborationWorkspacesProduct catalogue on chat (direct e-com integration and manual)