Hive Support

Hive Support is a comprehensive WordPress helpdesk solution featuring AI-powered chatbots, customizable ticket management, and detailed analytics to enhance customer support efficiency.

Key Features

Helpdesk / Ticketing

Just like Helpscout, Freshdesk, Zendesk but in a WordPress plugin. No monthly fees, no pay-per-user, no b.s.

AI Chatbot​

Leverage AI to provide instant and accurate responses to customer inquiries.

Live Chat

Easily chat with your customers plus manage and track support tickets from a user-friendly interface.​

Automated Responses​

Automate replies with customizable templates to save time and ensure consistency.​

Custom Ticket Fields

Tailor ticket fields to your needs with various customizable elements.

Self Hosted / Full Control

Self-host on WordPress to maintain control of your data and privacy.

Why Choose Hive Support?

When comparing Hive Support, a WordPress plugin, to traditional SaaS-based helpdesks like Zendesk, Freshdesk, or Helpscout, it’s important to consider the unique advantages it offers, particularly from the perspective of a small business owner. Here are compelling reasons to choose Hive Support:

1. Full Data Control and Privacy
   It ensures complete data control by storing all customer interactions and data on your WordPress site, reducing the risks of breaches and privacy issues associated with third-party solutinos.
2. No Ongoing Fees
   Hive Support is a one-time purchase, offering a cost-effective alternative to traditional SaaS helpdesks with recurring fees, making budget management easier for small businesses.
3. Seamless Integration with Your Existing WordPress Site
   It integrates directly with your WordPress site, simplifying your workflow by allowing you to manage everything from your WordPress dashboard without the need for complex setups.
4. Customizable and Extensible
   Hive Support is highly customizable, allowing you to tailor its appearance and functionality to your brand, and easily extend its capabilities with other WordPress plugins and themes.
5. No Vendor Lock-In
   With Hive Support, you own the plugin and your data, giving you the freedom to switch platforms without the challenges of dealing with proprietary systems or extracting data.
6. Enhanced Security Through Self-Hosting
   By hosting Hive Support on your own server, you reduce the risk of large-scale data breaches and can implement your own security measures to protect customer data.
7. AI-Powered Features at Your Fingertips
   Hive Support includes AI Chatbot and automation tools to efficiently manage customer inquiries, offering instant responses and reducing your team’s workload.
8. Scalable to Your Needs
   Hive Support scales with your business, adapting to your growth without the need for costly upgrades or additional service tiers typical of SaaS platforms.

Who Needs Hive Support?

Hive Support is designed to cater to a diverse range of users who run WordPress sites and require a customer support solution. These include:

• Small to Medium-Sized Businesses (SMBs):
  SMBs can efficiently manage customer inquiries with Hive Support’s cost-effective automation and help desk tools delivering timely support with minimal resources.
• Support Agents:
  Agents can handle customer queries directly from the site streamlining the support process.
• E-commerce Platforms:
  Hive Support’s ticket system and AI chatbot helps e-commerce store owners quickly resolve customer issues enhancing the shopping experience.
• Digital Agencies:
  Agencies can use Hive Support’s customizable features and analytics to manage client support effectively, ensuring client satisfaction and retention
• Multi-Brand Owners:
  Those who run multiple sites or brands and want to save money while centralizing all their support inboxes in one place.

Get lifetime access to Hive Support today!

Plans and Features

Deal Terms

• Lifetime access to Hive Support
• All future LTD Plan updates that map to your plan
• You must activate your license within 60 days from the purchase date. RocketHub has no recourse or influence thereafter nor will engage on your behalf. You will need to work directly with the third party partner and its their sole decision to honor the license though they’re under no obligation. To avoid this loss, please redeem the license.
• 30-day money-back guarantee, no matter the reason. No exceptions thereafter

Features Included in All Plans

• Live Chat
• AI Chatbot (Powered by ChatGPT)
• Unlimited Tickets
• Unlimited Agents
• Unlimited Email Parsing
• Unlimited Business Email Piping
• Lifetime Updates
• Lifetime Support